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Sailia uses Stripe as its payment processor. All online and card-based POS transactions flow through your connected Stripe account, giving you a single place to manage charges, refunds, and payouts.

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Connect Stripe

Before you can accept payments, connect your Stripe account in your Sailia settings.
1

Open payment settings

Navigate to your account settings and select the payments section.
2

Connect to Stripe

Click Connect to Stripe. You are redirected to Stripe to authorize the connection. If you do not have a Stripe account, you can create one during this process.
3

Verify your account

Complete Stripe’s onboarding to verify your identity and bank details. Once verified, you can start accepting payments.
Connecting Stripe is required before you can go live. Online bookings and card-based POS sales cannot be processed without an active Stripe connection.

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Payment methods

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Payouts

Stripe sends payouts to your connected bank account on a regular schedule (typically daily or weekly, depending on your Stripe settings). Each payout includes the net amount after Stripe processing fees. In Sailia, you can view payout details in the finances section, including:
  • The gross amount collected
  • Stripe processing fees
  • The net payout amount
  • A breakdown of individual transactions included in the payout
If you have Xero accounting sync enabled, each payout is automatically sent to Xero as a categorized invoice.

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Refunds

You can process refunds from the booking details in your dashboard:
  1. Open the booking you want to refund.
  2. Select Refund and choose the amount — full or partial.
  3. The refund is processed through Stripe and returned to the customer’s original payment method.
Refunds typically take 5–10 business days to appear on the customer’s statement, depending on their bank.

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Fees

Stripe charges a processing fee on each transaction. The fee is deducted from the payout before it reaches your bank account. If you use the accounting sync, fees are mapped to a dedicated Xero account code for accurate bookkeeping.

Accounting sync

Sync payouts and fees to Xero automatically.

Point of sale

Process in-person card and cash payments.